CloudWorks Success Story
Ongoing Support and Maintenance for SaaS Platform
99.5%
System uptime maintained
Project Challenge
Client needed reliable 24/7 support to maintain service levels and quickly address issues.
What We Did
Providing continuous support, monitoring, and maintenance for a SaaS platform with thousands of daily users. We handle bug fixes, feature updates, security patches, and performance tuning to ensure seamless operations.
Solution: Established SLAs, monitoring dashboards, and a dedicated support team to resolve issues proactively.
Client: CloudWorks
Services: Bug Fixes, Feature Updates, Performance Tuning, ...
Completed: 2024
Duration: Ongoing monthly
Project Requirements
24/7 monitoring and alerting- Proactive bug resolution workflows
- Scheduled security patches and updates
- Monthly reporting and client reviews
Technologies Used
Kubernetes
Prometheus
GrafanaSolution & Result
Solution: Established SLAs, monitoring dashboards, and a dedicated support team to resolve issues proactively.
Impact: Bug resolution rate of 99.5%, saving 10K monthly, and adding 200+ unit tests.
Client Testimonial
“The maintenance team has been invaluable in keeping our platform stable and performant.”
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