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CloudWorks Success Story

Ongoing Support and Maintenance for SaaS Platform

99.5%

System uptime maintained
Ongoing Support and Maintenance for SaaS Platform case study banner

Project Challenge

Client needed reliable 24/7 support to maintain service levels and quickly address issues.


What We Did

Providing continuous support, monitoring, and maintenance for a SaaS platform with thousands of daily users. We handle bug fixes, feature updates, security patches, and performance tuning to ensure seamless operations.


Solution: Established SLAs, monitoring dashboards, and a dedicated support team to resolve issues proactively.

Client icon
Client: CloudWorks
Services icon
Services: Bug Fixes, Feature Updates, Performance Tuning, ...
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Completed: 2024
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Duration: Ongoing monthly

Project Requirements

  • Check icon24/7 monitoring and alerting
  • Check iconProactive bug resolution workflows
  • Check iconScheduled security patches and updates
  • Check iconMonthly reporting and client reviews

Technologies Used

Kubernetes iconKubernetes
Prometheus iconPrometheus
Grafana iconGrafana

Solution & Result

Solution: Established SLAs, monitoring dashboards, and a dedicated support team to resolve issues proactively.


Impact: Bug resolution rate of 99.5%, saving 10K monthly, and adding 200+ unit tests.

Client Testimonial

“The maintenance team has been invaluable in keeping our platform stable and performant.”

We build the tech—so you can build the business.

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